SART AI AG, operator of escorte.com, sells digital advertising services. This Refund Policy explains when refunds may be issued for purchases made on the platform.
1. Nature of the Service
We provide digital advertising space and promotional features. Services are considered delivered as soon as the advertisement or feature becomes active on the website.
2. General Rule
Because our services are digital and delivered immediately upon publication, payments are generally non-refundable once an advertisement or package has been activated.
3. Exceptions
A refund may be granted in the following cases:
- A duplicate or erroneous charge caused by a technical error.
- A paid feature that could not be delivered due to a fault on our side.
- An order cancelled within the period set out in our Cancellation Policy.
4. How to Request a Refund
Submit your request to support@escorte.com within 14 days of the charge, including your account details, the transaction reference, and the reason. We review each request individually.
5. Processing
Approved refunds are issued to the original payment method within a reasonable period, typically up to 14 days, depending on your payment provider.
6. Chargebacks
Initiating a chargeback without first contacting us may result in suspension of your account. We encourage you to resolve any billing issue with our support team first.
7. Contact
For refund requests, contact SART AI AG at support@escorte.com.